Contact
Talk to a person
TaleLumi is a small team. Email us and a person reads it, usually within two business days.
Email us
We usually reply within two business days.
What we can help with
Your account
Sign-in trouble, changing your plan, or deleting your account and its data.
A story that went wrong
If a story or narration came out wrong for your child, tell us what happened and we will look into it.
Billing
Questions about a charge, a refund, or switching between monthly and yearly.
Privacy and safety
Requests about your data or your child's profile, including access and deletion.
For formal privacy requests, please include the email address on the account so we can verify it belongs to you.