Privacy Policy

Information parents provide

We process parent account details, child profile details a parent chooses to add, story preferences, custom characters, interests, topics to avoid, and account settings. Parents should provide only the information needed to personalize a story.

Stories, narration, and activity

TaleLumi stores generated stories and related settings so families can return to them. When narration is requested, story text and the selected narration settings are processed through protected server routes. Private audio is accessed through time-limited links.

We may collect limited technical information such as page visits, feature use, device type, errors, and performance measurements to operate and improve the service. We do not intentionally include child profile text in public marketing analytics.

Service providers and security

TaleLumi relies on service providers for hosting, authentication, database storage, and AI generation. Provider credentials remain on the server and are not sent to parent-facing browsers. Access controls and ownership checks are used to separate family records.

No online service can guarantee absolute security. Parents should use a unique password, protect access to their account, and sign out on shared devices.

Payment information

If you subscribe to a paid plan, payments are handled by Stripe, which acts as our payment processor. Card numbers are entered on Stripe's own checkout page and never reach TaleLumi. We do not see, receive, or store your card details at any point.

Stripe receives the email address and name on your account so it can identify the customer and send receipts. From Stripe we store only a customer reference, which plan you are on, whether the subscription is active, and the date the current paid period ends. That is what tells the app to lift the free plan's daily limits for you.

Stripe processes this information as an independent controller under its own privacy policy, and may retain transaction records to meet financial and anti-fraud obligations even after you delete your TaleLumi account. Billing records we are required to keep for tax purposes are retained separately from your family's stories and child profiles.

Parent choices and deletion

Parents can update or delete child profiles and stories from the app. Account deletion can be requested from account settings. Deletion may take a limited period to complete where records must first be removed from active systems, and some records may be retained when required for security, fraud prevention, or legal obligations.

Policy updates

We may update this notice as TaleLumi changes. The date above identifies the latest version. Legal requirements vary by region, so this notice should be reviewed by qualified counsel before the service expands into new jurisdictions.